Terms of Service

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern the provision of services by Oleksandr Lynnyk, a self-employed individual trading as Intuera Consulting ("the Provider", "we", "us", or "our"), based in Dublin, Ireland, and accessible at intueraconsulting.com ("the Website").

By engaging the Provider, requesting a service, signing a proposal, making a payment, or by otherwise using the Website or any service offered through it, you ("the Client") confirm that you have read, understood, and agree to be bound by these Terms in their entirety.

If you do not accept these Terms, you must not engage our services or use the Website. The Provider reserves the right to amend these Terms at any time. The version published on the Website at the time of your engagement shall apply to that engagement.

2. About the Provider

Intuera Consulting is the trading name of Oleksandr Lynnyk, a self-employed sole trader registered in Ireland. The Provider operates as a single-person consultancy offering behavioural intelligence, risk analysis, and advisory services to individual and business clients.

All services, reports, analysis, and advice are ultimately delivered by the owner personally, as described in Section 3 below. The Provider does not operate as a limited company, partnership, or any other corporate entity.

3. Description of Services

The Provider offers the following core services through the Website and by direct engagement:

3.1 Team Risk Assessment

A proprietary behavioural and contextual risk assessment of startup founding teams and key personnel, designed to support investment and decision-making.

• All analysis is conducted exclusively using publicly available data, including LinkedIn profiles, public social media, published interviews, press mentions, and other open-source information.
• Reports are produced and delivered at a team level. Individual team members are not named within the report unless the engagement concerns a single-founder company.
• Submission of private or non-public data relating to any individual is strictly prohibited unless a separate NDA has been signed in advance by both parties.
• The Provider retains anonymised versions of reports for internal quality and methodology purposes only.
• Reports reflect the Provider's professional interpretation of publicly available behavioural indicators and do not constitute legal, financial, psychological, or regulated due diligence advice.

3.2 Read the Room Workshops

An intensive, skills-based workshop programme designed to develop participants' ability to read behavioural signals across body language, speech, written communication, and appearance.

• Workshops may be delivered online via video conferencing platforms or in person.
• The standard format is three half-day intensive sessions.
• Workshop content, frameworks, exercises, and materials are the intellectual property of the Provider.
• Clients must not record sessions without prior written consent.

3.3 One-on-One Mentoring and Coaching

A personalised six-session mentoring and coaching programme delivered to individuals seeking to align decision-making, build personal strategy, and remove internal blockers.

• Sessions are delivered online or in person as agreed between the parties.
• The standard engagement consists of six sessions delivered over a three-month period.
• The Provider does not provide psychological, psychiatric, or clinical therapeutic services.
• Coaching and mentoring are developmental in nature and do not constitute a substitute for professional mental health support.

3.4 Use of AI Tools

The Provider may utilise artificial intelligence tools and software to assist with operational efficiency, including drafting, research, data organisation, and analysis support.

All final outputs, analysis, interpretations, frameworks, and advice provided to the Client are reviewed, validated, and delivered by the Provider personally.

The use of AI tools does not diminish the professional quality of deliverables nor transfer authorship or liability to any third-party AI system.

4. Engagement and Booking

All service engagements commence upon the Provider's written confirmation of acceptance.

An engagement is not binding until confirmed in writing by the Provider, whether by email, proposal document, or other written communication.

The Provider reserves the right to decline any engagement request at its sole discretion without being required to provide a reason.

Specific deliverables, timelines, format of delivery (online or in person), and any additional terms particular to the engagement will be agreed and confirmed in writing prior to commencement.

5. Payment Terms

5.1 Payment Method

All payments for services are accepted exclusively by bank transfer (SEPA or international wire transfer, as applicable). No other payment methods are accepted.

Banking details for payment will be provided by the Provider in the relevant invoice or proposal document.

5.2 Payment Schedule

Unless otherwise agreed in writing, payment in full is due prior to the commencement of any service. The Provider is not obligated to begin work until full payment has been received and cleared.

For multi-session engagements, a payment schedule may be agreed in advance and set out in writing. In the absence of any such written agreement, full upfront payment applies.

5.3 Late Payment

In the event of late payment, the Provider reserves the right to suspend or decline to commence the service until outstanding amounts are settled.

The Provider may apply statutory interest on overdue amounts in accordance with the European Communities (Late Payment in Commercial Transactions) Regulations 2012 (S.I. No. 580 of 2012) and any amendments thereto.

5.4 Invoicing and VAT

Invoices will be issued by the Provider as a sole trader. The Provider's VAT status will be stated on all invoices.

Clients are responsible for determining and fulfilling any tax obligations applicable to their own jurisdiction.

6. Refund Policy

All sales are final. The Provider operates a strict no-refunds policy.

Once payment has been made and the engagement confirmed, no refunds will be issued under any circumstances, including but not limited to:

• A change of mind or change in business circumstances on the part of the Client.
• The Client's failure to attend scheduled sessions or to provide cooperation required for delivery.
• Dissatisfaction with the content or outcome of the service, provided it has been delivered as agreed.
• Force majeure events affecting the Client.

In the event that the Provider is unable to fulfil the agreed service due to circumstances within the Provider's control, a rescheduled delivery date or, at the Provider's sole discretion, a credit against future services may be offered.

This does not constitute a right to a cash refund.

Clients are encouraged to clarify the scope, format, and expected deliverables of any engagement prior to making payment.

7. Data Protection and Privacy

7.1 Applicable Law

The Provider is committed to compliance with applicable data protection legislation, including Regulation (EU) 2016/679 (GDPR), the Irish Data Protection Act 2018, and relevant guidance issued by the Data Protection Commission of Ireland.

7.2 Data Minimisation — Team Risk Assessments

For the Team Risk Assessment service, no personal identifiable information is required from the Client.

All analysis is performed using publicly available data sources only, consistent with the lawful basis of legitimate interests and public availability.

The Provider does not request, collect, or process sensitive personal data as defined under Article 9 GDPR.

7.3 Client-Provided Materials

• No client-provided materials or data are retained by the Provider beyond the completion of the engagement.
• All such materials are permanently deleted upon conclusion of the service.
• The Provider does not maintain client files, databases, or CRM records containing personal client data.

7.4 Anonymised Internal Records

The Provider retains anonymised versions of reports and assessment outputs for the purpose of internal methodology development and quality assurance.

Prior to retention, all personal identifiers are permanently removed.

7.5 Private Data and NDA Requirement

The Provider does not accept private, confidential, or non-public personal data relating to any third party unless a separate NDA has been executed by both parties in writing and in advance.

7.6 Contact Data

Contact information provided by the Client for the purpose of booking or communication is used solely to manage the engagement.

Such information is not stored in any permanent database, shared with third parties, or used for marketing purposes without explicit consent.

7.7 Data Subject Rights

To the extent that the Provider processes personal data about the Client, the Client has rights under GDPR including access, rectification, erasure, restriction of processing, and the right to lodge a complaint with the Data Protection Commission of Ireland.

8. Confidentiality

The Provider treats all non-public information shared by the Client in the course of an engagement as confidential and will not disclose such information to any third party, except:

• where required to do so by law or by order of a competent court or authority;
• where the Client has given prior written consent to disclosure;
• where the information is, or becomes, publicly available through no fault of the Provider.

The Client acknowledges that, in the course of service delivery, the Provider may discuss methodologies, frameworks, and general analytical approaches. These do not constitute disclosure of any third-party information.

Where the nature of an engagement requires a higher degree of confidentiality, the parties may enter into a separate Non-Disclosure Agreement prior to commencement of the engagement.

9. Intellectual Property

All intellectual property rights in the Provider's proprietary methodologies, frameworks, workshop materials, templates, written reports, assessments, and other deliverables ("Deliverables") remain the exclusive property of Oleksandr Lynnyk, trading as Intuera Consulting, unless otherwise agreed in writing.

Upon full payment of the agreed fee, the Client is granted a limited, non-exclusive, non-transferable licence to use the Deliverables for their own internal business purposes only.

This licence does not permit the Client to:

• reproduce, resell, sublicense, or distribute any Deliverable to third parties;
• represent any Deliverable as the Client's own work or methodology;
• use Deliverables for training, developing, or improving any artificial intelligence system or model;
• remove or alter any copyright or proprietary notices contained within the Deliverables.

The Provider retains the right to reference an engagement for general portfolio, case study, or promotional purposes, in anonymised form only, without identifying the Client, unless the Client objects in writing.

Nothing in these Terms assigns ownership of the Provider's pre-existing intellectual property to the Client.

10. Disclaimer of Warranties

The Provider's services are provided on an "as is" and "as available" basis. While the Provider applies significant professional expertise and care to all engagements, the following disclaimers apply:

• Services represent the Provider's professional opinion and interpretation, based on publicly available information and/or information provided by the Client.
• Services do not constitute regulated financial advice, legal advice, psychological assessment, or any other form of professionally regulated advisory service.
• The Provider makes no guarantee that any specific commercial outcome, investment decision outcome, sales performance improvement, or personal development result will be achieved.
• Insights and reports derived from publicly available data reflect information available at the time of assessment.
• The Provider does not warrant that the Website or any digital materials will be free from error, uninterrupted, or secure.

11. Limitation of Liability

To the fullest extent permitted by Irish and EU law, the Provider's total aggregate liability to the Client in connection with any engagement shall not exceed the total fees paid by the Client for that specific engagement.

The Provider shall not be liable for:

• any indirect, consequential, incidental, or special loss or damage;
• loss of profit, revenue, business, contracts, anticipated savings, or goodwill;
• losses arising from the Client's reliance on the Provider's outputs in making investment, commercial, or personal decisions;
• losses arising from third-party data inaccuracies where the Provider relied on publicly available information in good faith;
• any delays in delivery caused by circumstances outside the Provider's reasonable control.

Nothing in these Terms excludes or limits either party's liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be excluded by law.

12. Cancellation and Rescheduling

12.1 Cancellation by the Client

Cancellation of a confirmed engagement by the Client does not entitle the Client to a refund. Where cancellation occurs prior to delivery, the Provider may, at its discretion, offer a credit for future services, but is under no obligation to do so.

12.2 Rescheduling by the Client

The Client may request rescheduling of a session or workshop with a minimum of 48 hours' written notice.

The Provider will endeavour to accommodate reasonable rescheduling requests but cannot guarantee alternative availability.

Rescheduling requests made with less than 48 hours' notice, or failure to attend without prior notice ("no-show"), will be treated as a completed session and no replacement session will be offered.

12.3 Cancellation by the Provider

If the Provider needs to cancel a confirmed engagement, the Client will be notified in writing as soon as reasonably practicable.

The Provider will offer an alternative date or, if no alternative is agreeable, a full refund of any fees paid for the cancelled portion of the engagement.

This represents the Client's sole remedy in such circumstances.

13. Force Majeure

Neither party shall be in breach of these Terms or liable for delay in performance, or non-performance, where such delay or non-performance is caused by circumstances beyond that party's reasonable control.

This includes, but is not limited to, acts of God, pandemic, war, civil unrest, government restrictions, power outages, or internet service disruptions ("Force Majeure Events").

In the event of a Force Majeure Event affecting the Provider, the Provider will notify the Client as soon as practicable and will endeavour to reschedule the affected service at a mutually convenient time.

14. Third-Party Services and Links

The Website may contain links to third-party websites, scheduling tools (such as Calendly), or resources.

These are provided for the Client's convenience only.

The Provider does not endorse, control, or accept responsibility for the content, privacy practices, or terms of any third-party service.

The Client's use of any third-party scheduling or communication tool is governed by that service's own terms and privacy policy.

15. Entire Agreement

These Terms, together with any written proposal, engagement letter, or NDA signed between the parties, constitute the entire agreement between the Provider and the Client with respect to the subject matter hereof.

They supersede all prior discussions, representations, and understandings, whether written or oral.

In the event of any conflict between these Terms and any other document, these Terms shall prevail unless the other document explicitly states otherwise and has been signed by the Provider.

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be deemed severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.

17. Waiver

Failure by the Provider to enforce any provision of these Terms at any time shall not constitute a waiver of the Provider's right to subsequently enforce that provision or any other provision.

18. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Ireland.

The courts of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation.

The Provider and the Client agree that the United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or to any service engagement.

19. Consumer Rights Notice

Where the Client is an individual acting as a consumer (i.e., a natural person acting outside of trade, business, or profession), statutory consumer rights under Irish and EU law may apply, including rights under the Consumer Rights Act 2022 (Ireland).

In particular, consumers have a statutory right of withdrawal from distance contracts within 14 days of conclusion, except where the service has commenced with the consumer's explicit prior consent and acknowledgment that this right will be lost upon full performance.

By making payment and confirming an engagement, the Client expressly requests that the service commence immediately and acknowledges that the right of withdrawal will be lost once the service has been fully performed.

Nothing in these Terms is intended to exclude or limit any statutory rights that cannot lawfully be excluded.

20. Complaints

The Provider is committed to delivering a professional and high-quality service.

If the Client has a complaint regarding the service, they are encouraged to contact the Provider in writing at intuera@h1nted.com as soon as practicable.

The Provider will acknowledge receipt of any written complaint within five (5) business days and will endeavour to resolve the matter in a fair and timely manner.

21. Contact